Rahul Gadre
📍 Denver, CO, USA rahul@rahulgadre.com
Results-driven Cloud Engineer with 10+ years of experience in enterprise IT infrastructure and cloud technologies. Proven expertise in designing and optimizing AWS cloud solutions, virtualization platforms, and configuration management. Combines strong technical acumen with continuous learning to deliver scalable, cost-effective solutions that drive operational excellence and help customers achieve their business goals.
Experience
Technical Account Manager
Amazon Web Services · Denver, Colorado
- Serving as the primary technical liaison for enterprise customers, focusing on cost optimization, operational excellence, and strategic consulting.
- Identified $30,000 in new annual savings for a customer, bringing total realized and potential savings to over $87,000 per year.
- Helped another customer save over $108K annually by guiding them through an RDS version upgrade.
- Providing proactive technical guidance and strategic consulting to customers, helping them optimize AWS services and achieve business objectives.
- Leading regular cadences with key stakeholders to review AWS usage and coordinating with internal resources to resolve technical issues.
Strategic PlanningBusiness DevelopmentTrusted AdvisorCost OptimizationWell-Architected FrameworkCloud GovernanceMulti-Account Strategy
Cloud Support Engineer II
Amazon Web Services · Denver, Colorado
- Provided technical support to Enterprise and Business customers, troubleshooting OS, networking, and system-level issues using advanced techniques and customized solutions.
- Resolved over 1,600 support cases and achieved more than 300 five-star customer ratings.
- Collaborated with service teams to identify bugs, implement improvements, and worked with AWS architects and TAMs to reproduce and resolve complex customer use cases.
- Supported optimal cloud solutions, led critical event communications, and helped customers implement performance optimization and industry best practices.
EC2Systems ManagerEBSCloudWatchCloudTrailVPCAuto ScalingELB
Software Engineer III
Avaya · Thornton, Colorado
- Designed and deployed cloud solutions using VMware and AWS based on customer requirements, including migration paths for legacy systems.
- Led solution design, configuration, deployment, and verification while managing infrastructure using IaC, reducing deployment time from hours to minutes.
- Created comprehensive documentation including KB articles and product guides and developed automation and backup solutions for infrastructure and new products.
AWSVMwareDatacenter AutomationTerraformExtreme SwitchesNimble/EMC StorageDockerAnsible
Senior Technical Associate
Avaya · Highlands Ranch, Colorado
- Designed and proposed cost-effective solutions using core AWS services.
- Successfully performed DNS updates and patching using automation with Ansible.
- Troubleshot system software, hardware, and connectivity issues.
- Configured and deployed network automation using Netmiko.
- Performed backups and restores of VMs using Veeam. Maintained and configured virtual environments including vCenter and AWS.
- Contributed to design, deployment, and migration of data centers on top of virtualized platforms.
AWSVMware vCenterRed Hat OpenStackAnsibleFirewallsDNSIPAMVeeamExtreme SwitchesAvaya Switches
Network Engineering Co-Op
Finger Lakes Technologies Group · Victor, New York
- Managed network device configurations for multiple services including MPLS, BGP, and Metro Ethernet.
- Monitored and maintained Layer 2 and Layer 3 transport circuits.
- Troubleshot customer issues and resolved cases in a timely manner.
- Managed IP addressing and equipment assignments for new customers.
- Handled the overall lifecycle of all customer and equipment orders.
CalixAdtranCisco RoutersSolarWindsCisco VIRLIP AddressingCisco ASA
Network Engineering Intern
NRG Energy · Canonsburg, Pennsylvania
- Resolved network access issues with switches and routers, managing networks using monitoring tools including WhatsUp Gold, Smokeping, and MRTG.
- Configured and deployed Meraki APs, Netbotz devices, and maintained firewalls using Cisco ASDM.
- Performed software and hardware upgrades and conducted on-site visits to resolve network issues.
Cisco RoutersSwitchesFirewallsWhatsUp GoldSmokepingMRTGMeraki APsNetbotzIPAM
Software Engineer
HSBC Software India Pvt. Ltd. · Pune, India
- Worked on a security project to monitor electronic data. Involved in client interaction, business analysis, and requirement gathering.
- Provided client support and documentation for clients around the world.
- Maintained Active Directory accounts and changed policies as per business requirements.
- Developed weekly reports to gauge and monitor the performance of electronic data traffic.
Windows Server 2012PowerShellBatch ScriptingActive DirectoryMS-ExcelVMwareCA DLP
Education
Rochester Institute of Technology
Master of Science in Networking and System Administration
GPA: 4.0 / 4.0
University of Mumbai
Bachelor of Engineering in Electronics Engineering
GPA: 3.6 / 4.0
Skills
- Cloud: AWS, VMware, Azure
- Operating Systems: Windows, macOS, RHEL, CentOS, Ubuntu
- DevOps: Ansible, GitHub, Docker, Terraform, Kubernetes
- Networking: VPC, Route 53, ELB, MPLS, BGP, DNS
- Monitoring: CloudWatch, CloudTrail, SolarWinds
- Security: IAM, GuardDuty, Security Hub, Firewalls
Interests
I am a multi-cloud engineer passionate about designing and deploying infrastructure using AWS, Azure, Ansible, Docker, VMware, and Terraform.
In my free time, I enjoy hiking and taking long walks in the mountains. I also like playing sports, including soccer, badminton, and cricket.
Projects
GA Launch – Generative AI Interface Testing
- Enhanced product reliability for GA launch by discovering and documenting 10 critical defects (P0/P1 severity), by systematically testing pre-release AWS generative AI interface solution.
AI Model Training – Support Case Labeling
- Strengthened AI model training and knowledge base accuracy by reviewing and labeling 300+ support cases across multiple AWS projects, providing high-quality datasets for customer support automation.
Technical Documentation Audit
- Improved customer experience and documentation accuracy by collaborating cross-functionally with AWS service teams and product managers to audit, update, and republish technical articles.
Certifications
- AWS Certified Security — Specialty
- AWS Certified AI Practitioner
- AWS Certified DevOps Engineer — Professional
- AWS Certified Solutions Architect — Professional
- HashiCorp Certified Terraform Associate
- AWS Certified Developer — Associate
- AWS Certified SysOps Administrator — Associate
- AWS Certified Solutions Architect — Associate
- AWS Certified Cloud Practitioner
- Microsoft Certified Azure Fundamentals
- Elastic Block Store (EBS) Subject Matter Expert
- Cisco Certified Network Associate (Retired)
Honors
- One of six recipients out of 140 graduate students to earn a full graduate research and teaching assistantship from RIT
- Maintained a 4.0 GPA throughout the master's program
- Selected among top 6 of 2,500 engineers to form elite AWS Countdown Premium team for mission-critical customer support
- Led AWS Control Tower immersion day workshops for 55+ customers across multiple industries, achieving perfect satisfaction scores and driving production interest